QMS and Lean Six Sigma Solutions for
Healthcare Organizations
Smarttect MD Services delivers tailored healthcare quality management and Lean Six Sigma solutions to organizations of all sizes. Since 2012, we’ve empowered thousands of practices to drive revenue growth, reduce operational costs, and elevate patient satisfaction.
Our Key Performance Indicators
95 %
Resolution Rate
10%
Improvement in Clinical Outcomes
50 %
Reduction in Operational Costs
Core Components of Our Quality Management
in Healthcare
Our healthcare quality management establishes structured processes that ensure consistent delivery of high-quality care and error reduction across day-to-day operations. These are the core components of our approach:
Quality Planning
- Goal Setting: Establishing quality goals that align with both patient outcomes and organizational objectives.
- Standard Operating Procedures (SOPs): Creating consistent protocols for processes like patient intake, treatment, discharge, and follow-up care to maintain high-quality standards across the board.
- Role Assignments: Clearly defining roles and responsibilities for the healthcare team, ensuring that everyone, from administrators to clinicians, follows healthcare quality management protocols.
Corrective and Preventive Actions (CAPA)
Incident Reporting
Setting up an easy-to-use system for reporting errors and near misses, which encourages transparency and accountability across the team.
Corrective Action Plans
Creating clear action plans to fix identified problems and eliminate the root causes of issues that keep coming up.
Preventive Measures
Regularly reviewing processes and putting in place proactive steps to ensure problems don’t happen again.
Continuous Improvement (CI)
- PDCA Cycle (Plan-Do-Check-Act): Following the PDCA model to evaluate how processes are working, apply quality control in healthcare, track the results, and adjust as needed.
- Lean and Six Sigma Methodologies: We use Lean to cut down on waste and Six Sigma to improve processes. This helps enhance the quality of care for patients.
- Staff Training and Development: Offering ongoing training to keep healthcare staff up to date on QMS standards and practices, ensuring everyone’s skills and knowledge stay sharp.
